If I could give you a 0 star I would. I had my McDonalds delivered on Sunday morning, the delivery driver dropped the bag of drinks, due to them spilling on the journey over (seen on CCTV after delivery) He didn’t even have the decency to knock and apologise/let us know. He left the leaking till empty drinks on our driveway and put the food bag on top and walked away. Realised the food was here by the ring doorbell. When I got the food I saw the mess, the food was soggy and inedible. Drinks empty and needed clearing up, where they had fallen from a height they had splashed all up the walls and porch doors, I bought the food in of course and then had to clear up all the mess and chucked the food straight out. Called your helpline - 25 minutes on hold, spoke to a first colleague and was told I wasn’t untitled to a refund, I asked why and was told I’m just not. Asked to speak to a manager - Kazim. Repeated the same information, no refund, from what I can gage it is because I have had the audacity to complain before when missing items of food or when Uber Eats have not delivered my order to my door/road, despite being on the phone to the driver and outside the door saying I’m here! Telling the driver I can see his location and he’s not in the right road, messaging constantly to help the driver for him to put the food on someone else’s front door roads away! Refusing to give me a refund then. I didn’t complain then as you did rectify in the end! That was a struggle. But… that experience in the past is enough not to give me a refund. I have been told, no, you can’t complain any higher, no there is no email address. No you didn’t get anything to eat or drink and paid £25 for the privilege AND you have already tipped the driver, who couldn’t be bothered to tell you that the food was soggy, drinks empty - please spend the next 30 minutes clearing up while calling Uber Eats and not get a refund! I asked if calls were recorded, they are. I requested my call, I was denied. They aren’t able to email. The script obviously doesn’t allow for customers who actually have an issue. I did try and call again today to see if there was someone else I could speak to, same answer. I will post this review in as many places as I can to prevent others being out of pocket and subject to this farce of a company. Your customer service is appalling and you are robbing people of hard earned money. The cheek of you allowing me to pay and your driver accepting a tip.