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Anonymous
AVOID AT ALL COSTS! USE JUSTEAT. If I could give them a 0 star rating I would. I placed an order last night that cost £33.13 plus the tip of £3.81 for no delivery. The time due came and I received a missed call. When I called the driver he said he left it at the "drop off" point, when asked where that was he said he didn't know. I asked him for the road name and again he didn't know and told me to contact Uber eats which I did and they told me the driver marked it as delivered, I explained no one had knocked on my door, what the driver said and confirmed I had not recieved the order. I was then advised that as apparently the driver waited for 7 minutes I was not eligible for a refund! They also said to check my address on the account and ended the chat. I went back on and informed them my address is correct and requested evidence of the 7 minutes wait and where they delivered to for them to ignore me. I am now going to dispute it with my bank.
8 months ago
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UberEATS has a 1.1 average rating from 7,862 reviews

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