I ordered yesterday from Wendy's and used Uber eats for the first time. My order came to like 85 bucks. On the Uber app it shows the driver as he is on his way. My driver was shown to be on a bike. I was surprised because the distance was so far. But I said to myself hey everyone needs a job right. So I wondered how he would carry my order plus get to my house in a reasonable time. I waited almost two hours. He arrived in a vehicle not a bike with half my order. They make you send a pin as soon as you receive your order so I sent pin before checking on order was all there. So I noticed half the order was missing. I called Wendy's and they told me the driver left half my order at restaurant. That they tried to stop him but he just left. So they tell me they are not responsible that Uber eats is responsible. So I call Uber eats tell them that I only received half my order , that the other half I did receive was cold and uneatable because it took almost two hours to get to me and that driver who was shown to be in a bike arrived in a vehicle. They said they would investigate the matter. Now almost 24 hrs later I still have not been given a refund for items I paid for and never received any have heard nothing on the matter. I am extremely angry that they think they can just basically steal my money and not rectify the situation what so ever. The crazy thing is I'm not someone who ever leaves reviews even if I don't get good service someplace. Wendy's straight up said driver left half my order at restaurant and if Uber was a reputable company they would be able to see how long it took to get to me and how sketchy this whole situation was. I warn anyone planning on using Uber eats to make sure your ok with the fact that this company is ok with stealing your money and not providing the service they advertise. I will never ever recommend or use Uber eats to anyone. I feel that I should have received a full refund for this situation but was only asking for a refund for items not received. The whole situation ruined my whole night and my son didn't get what he ordered. I had no car last night to go pick up left items either because it was being used by another family member. So all in all a day later I'm still mad but I guess this is acceptable to Uber eats and it seems seeing they got paid, driver got a great tip for taking two hours and 85 bucks later I got nothing but ripped off.