No driver was picking up our order so I went for help through the app for a question about my order and it automatically canceled it without my confirmation. I asked the chat about the fee and it took it as cancel my order. I go through chat support and it tells me not to cancel my order in the future. I told them I didn’t cancel it, the stupid AI chat did. Then I finally find a number to call for support (not on their on their site, conveniently) and they told me next time call the number for help instead of chat. Like, then what the hell is chat support for? And then put a message to your customers to call and provide them a number. We aren’t mind readers. I deleted their app and using another service from now on.