I ordered food and waited for 2 hours and still did not receive the order. Please bare in mind it is ramadan and I was meant to break my fast to the food that I ordered 1 and a half hours before breaking time. I sorted myself out with deliveroo who were on time and excellent with their speed even though it is busy everywhere since it is ramadan. Ubereats kept the money and did not refund it. I made a complaint and they claimed that the food was prepared and I cancelled it. A few minutes after I cancelled the order, I recieved a call from the restaurant "taste of persia" in greenford and they offered to start making the food and deliver it, which by then was already too late to deliver, let alone start making the food. Ubereats still refuses to refund the money. If this is not blatant thievery, I don't know what is. The least they can do is refund me for the food that was never made and the delivery that was never recieved. THIEVES! They kept full £33 for my order instead of £3 cancellation fee.