The customer service experience was disgraceful. If I could rate it zero stars, I would. Last night, after receiving heartbreaking news from our vet about our beloved 10-year-old dog, we were in shock and devastated. Knowing that our paw baby will not be a part of daughter’s 20th birthday celebration next week we decided to do an early birthday celebration. Despite our grief, we ordered a cake from Breka Bakery via Ubereats. Unfortunately, we forgot to change the delivery address. We quickly corrected the address, but were still charged a $83.91 cancellation fee by Ubereats. Even after reordering from the same merchant, the fee persisted. Customer service refused to refund the amount, which is disappointing considering my regular use of Ubereats and Uber rides. I hope they prioritize empathy and compassion in their employee training. I will not use Ubereats again.