I've been a loyal customer of Uber Eats for quite some time now, but unfortunately, my recent experiences have been nothing short of disappointing. In the last few months, I've encountered multiple instances where my orders were simply not delivered, and despite numerous attempts to contact customer support, I have yet to receive a satisfactory resolution. What's even more frustrating is the lack of accountability from Uber Eats. Not only have they failed to deliver on their promise of timely service, but they've also refused to refund or resend my orders, leaving me out of pocket and my handicap brother who lives in a nursing home hungry. This has happened at least six times now, and it's incredibly frustrating and unacceptable. Prior to these incidents, I had no issues with Uber Eats, but their consistent failure to deliver on their end has left me with no choice but to seek alternatives for my food delivery needs. As a paying customer, I expect reliability and accountability, neither of which Uber Eats has been able to provide lately. I sincerely hope Uber Eats takes these concerns seriously and takes the necessary steps to improve their service quality and customer support. Until then, I'll be taking my business elsewhere.