I was missing an item in my order. I reported that it was missing and got a message that basically said "sorry". So I called their customer service (800) 253-9377 , in case you need the number. They argued about refunding it saying that they couldn't but would not give a reason. I dont know why. I've literally only had maybe 2 order in the past couple of years that I've had any issues with. Anyway, I asked to speak with a supervisor. They refused. I told them that by refusing to refund me for items I did not recieve they were committing theft. Continued to argue with the rep who clearly didn't care. She finally calls the restaurant. She tells me that the restaurant said they forgot the item but refuse to refund me and I'll have to drive across town to pick it up. At this point I'm beyond done. I ask again to speak with a supervisor. She then tells me they can call me back with in 48 hours. Absolutely not. I want to talk to them now. It's no longer about the money, now I'm just mad about them stealing. I inform her that by refusing to help she is pissing me off. She tells me she's not pissing me off. Wtf?! This company is ridiculous. I tell her to have a supervisor call me. Then hang up. I call the restaurant. They said that they did forget the item and they told uber to refund me. They then tell me uber said no and that I have to go pick the item up. He was like me, not understanding what kind of stupidity we were dealing with. He did tell me he'd make it right if we ordered from them again and took my info. I have canceled my uber eats account and recommend you do the same since they are theives.