Absolutely disgusting customer service. I had a failed delivery that I have been told was not eligible for a refund. I have asked multiple time for evidence of a delivery, and I keep getting generic responses that never once addressed any of my queries. Were photos taken, can you confirm the driver even attended my street, doesn’t the recipient have to confirm an order code with the driver? None of this happened, I didn’t even receive any tracking details… I wouldn’t even know if my order was collected from the store. Zero support or empathy from customer service. I won’t be using this service again, and I will be warning others too