Did you know Uber eats gives the restaurant an option to switch your order over to a different location? I didn’t until Burger King decided they didn’t want to fulfill my order, it was just one large fry, and so they transfer it to a location 35-40 minutes away. Once I realized this change I contacted support and they were not only no help but so rude. Instead of letting me cancel my order and get a refund, they wanted to charged me $5 and some change to cancel my order… it’s just a large fry. Each support I talked to just kept sending automated messages when I was supposed to be talking with a real person. And they kept ending the chat while I was still typing so had to keep requesting another chat. They all refused to let me chat with a supervisor and were not answering my questions, specifically as to why a restaurant is allowed to do that without asking. Waiting on the driver to get there to get it and then to come to me my fries would be cold. Also, I did not agree to let the restaurant transfer my order to a far away location.. this issue has made me delete my account with them and I will be telling every one in my family and close friends my experience and tell them to try DoorDash or something else. Absolute headache to deal with and such money hungry business.
7 months ago
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