Disgraceful customer service On Saturday 13th April 2024 I placed a KFC order for delivery via uber eats. I booked a time slot for 6 to 6.30pm as a surprise for my two children. The surprise was on me though as no delivery arrived. I called KFC to find out what had gone wrong, they said get in touch with uber eats. In the mean time I reordered another KFC to be delivered by just eat...which they completed extremely well zero issues. I have tried chasing uber eats for a refund of £26.19. As I recieved no food. I contacted them on 3 occasions explaining.. but their response was awful...saying they won't refund as apparently their driver followed policy. I don't know how the driver followed their policy as zero delivery occurred...I recieved no phonecalls and nobody came to my door. This was the first time that I used uber eats...and I can guarantee that it will be my last !!! Disgraceful customer service...I am livid to be honest. Be careful using uber eats...as their refund policy is an utter joke... Date of experience: 13 April 2024