I placed an order via uber eats for Gibsons Bar & Steakhouse. I cancelled the order in t less than a minute to change the address. It said it cannot be refunded $201. All agents i contacted kept repeating the same statement that they cannot provide price adjustment or refund since they already started preparing the order that was just cancelled in less than a minute. I placed the same order as new order which went through and got delivered but was still charged for the cancelled one. I called the merchant and they informed me that they never received that cancelled order in their system, so they never started preparing that order. The agents kept repeating the same reason that the merchant was already preparing the order, like 7x despite telling them the merchant never received that order. They could have just informed us of a non-refund policy for cancelled order rather than misrepresenting the merchant and repeating the same fraudulent statement. I asked the help desk to be connected to the proper management to have a resolution but was dismissed with the same insult of being informed they cannot give adjustments because the merchant was preparing the order.