As a former Uber eats driver I can explain why there are so many dissatisfied customers. How much effort would you put in as a delivery driver if you were only being paid a base pay of 2.00 a delivery or at times even less? As drivers we rely upon customer tips in order to derive an income from delivering food to customers. Most customers under tip or worse do not tip at all. I would never as a driver accept a delivery offer under 10.00 and that would have involve no more than 3.5 miles of driving. That would mean a minimum tip of 8.00. Why should I use my gas and tear up my personal vehicle for deliveries that I would not break even on? So essentially the Uber eats driver platform is a bidding system with your tip acting as the bid. Most experienced drivers that I personally know will not accept low paying deliveries. Instead we use multiple delivery platforms such as doordash and grub hub, cherry picking the better delivery offers from each platform. To remedy this, Uber continously hires new drivers with sign on bonuses to entice them into accepting their low paying delivery offers. To say Uber will hire anyone breathing is an understament. Uber does not care who is delivering food for their company as long as most of it gets delivered. Most new drivers quit once they receive their sign on bonus or gauranteed pay for completing a certain amount of deliveries. Many of them will steal the customers food since they have no intentions of sticking around. Now ask yourself what kind of desperate character would drive to a restaurant, pick up food than drive to another location to deliver it for five dollars or less? I drove for Uber for more than three years a food theft by drivers was a constant problem. Why? Because many drivers feel justified in stealing the customer's food due to the low pay?