Uber eats customer service is appalling. It seems their policy is to assume everyone is a liar. I ordered food and got the alert that it had arrived however when I went to check there was no food in site. I sent a report on the app and only received a partial refund. So I called customer service and they told me I would not be getting a full refund because the courier delivered my food. There was no picture attached proving my food was delivered. The customer service rep. then proceeds to say that’s not a mandatory policy. So at this point its my word against the courier which I have not been able to contact. I spoke to two representative who told me essentially that they don’t care that I’m telling them my food was not delivered because according to their courier it was indeed delivered and in turn I would not get a full refund. Then the representative says the courier will double check and come back to see if he in fact delivered the food. If you’re sure he delivered the food why is he double checking? It’s is indicative that even if their couriers are not sure your food was delivered Uber Eats policy is not to accommodate but rather implicitly call you a liar. This was a clear error on Ubers eats end but they refused to acknowledge that. By the time I spoke to the third and most kind representative he informed me the food was delivered to the wrong address and I was given my full refund. I spend almost two hours connecting and speaking to representatives for a rightfully deserved refund. Unacceptable behaviour from a big corporation like Uber eats to paint everyone with the same brush. This is not how you handle disputes of missing orders or items. Horrible customer service and no accountability.