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Miranda Thornton/Gaming Clowater
UberEats frauded my account for a total of $1595.99 over the course of 2 months. I believe that this was done by an UberEats employee. UberEats employees/chat agents have been very unhelpful and seemingly incompetent at dealing with this properly. I was away on a self discovery journey away from society and technology for 90 days, so came back to society to a huge shock and a lot of stress dealing with them and my bank and the police. I was shocked and embarrassed to find out my card had $62 left on it when I was attempting to spend over $200 at Dollarama with my son and a full line up of customers behind me. I have tried to resolve this through Uber Eats help and they have been so difficult and each time I am given a different chat assistant so I have to explain the entire thing all over again. They finally refunded a total of $906.34 and still owed me $690.25 but each refund was separate, so I had to go through all of my transactions and figure out which ones they had refunded and which ones they had not, which has been very time consuming and overwhelming for me. They had stated on their online chat that they cannot refund anything further back than 30 days but some of the charges they did refund were over 30 days ago and some of the charges in the past 30 days they didn't refund. It was like they just picked and chose random charges to reimburst to make it more confusing for me to keep track of. On another occasion, talking to one of their chat assistants, they claimed they can't reimburst anything in the past 90 days. They told me my card number was on someone by the first name of 'Kevin's' Uber Eats account but would not give me a last name or city or anything further to assist me with the police report or fraud investigation. Yesterday, they reimbursed 3 more charges that they chose at random and still owe me a total of $502.72. They wanted me to go through my bank statement and type out every specific date and charge amount that was made. There were 22 fraudulent charges made, almost every day and sometimes even twice a day from March 6 to April 14. I strongly believe that it is an UberEats employee that charged all of this to my card as I had my wallet locked up while I was away, nobody had access to my card and my card was not used on any other website except for UberEats. I am on ODSP and have a very limited income so them returning this money to me is detrimental to me surviving and paying my bills.
6 months ago
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