I'm an UberOne member with a history of having spent thousands between food and rides for work and personal life over several years. Recently I ordered some groceries while on a business trip, but the driver was unable to find everything. This is normal and not a big deal; the receipt always updates afterwards to reflect either replacement items or refunded items and their respective cost. When I got home and began collecting receipts, I noticed the grocery one hadn't updated. I contacted support to let them know I had been charged for things I never received and that they could check my chat history with the driver. They informed me that as it had been 48 hours since my order they couldn't help. I tried to explain why my reaching out had been delayed, which was due to travel AND because I trusted the app to do what it always did, update when a shopper couldn't find grocery items. I also asked why the issue had occurred and what I could do to make sure my receipt updated next time. Despite this and my long history of using Ubereats, the app refused to put me through to a real person. That or the real people they kept me connecting me to were just copy pasting the same "can't help after 48 hours" response. All I wanted to know was why it had happened and how to prevent it, but no dice. Not even when I said my trust in them had been severely damaged and I would cancel my membership, they did not care. This is incredibly upsetting and what I would consider to be fraud. If you pay for something and don't receive it due to what I assume was a technological error on the back end of a business, the customer should not be the one to pay for it. What would have happened if my order had been larger and most of it didn't show up? That's right, I would have been saddled with an even larger bill with no refund. And that is unacceptable and a huge violation of trust. Especially when they couldn't even tell me what went wrong. It's no wonder only 2% of people recommend UberEats on this site, and that they have a rating of 1.1 stars out of 5. I'll be doing a charge back to my bank and strong encourage others to not use their services. If they treat an UberOne member who has spent hundreds each month on their services for several years, how do you think they will treat you? Something to think about, but for me, I'll be canceling my membership and doing a charge back with my bank.