I EMAILED/MESAGED UBER EATS ON MAY 19TH, 2024 WITH THE FOLLOWING MESSGAGE: I PLACED AN LCBO ORER TODAY, WAITIED OVER HALF AN HOUR, AND THE ORDER STILL SHOWED AS PROCESSING, BUT NEVER AS RECEIVED. I CALLED THE SCHOMBERG LCBO AS THEY ARE THE LOCATION THAT SHOWED UP ON MY UBER EATS MAP, THEY SAID THEY ARE NOT PART OF UBER EATS, THE DO NOT HAVE THE APP AND WOULD NOT PREPARE OR ACCEPT THE ORDER, SO I HAD TO CANCEL IT. WHY DO YOU SHOW LOCAIONS THAT ARE NOT PART OF UBER EATS AND WILL NOT ACCEPT UBER EATS ORDERS???? THE RESPONSE I GOT WAS THE FOLLOWING: Thank you for reaching out. I'm Pradeep, and I'm here to help you. We're sorry to hear that your order was canceled. We understand your concern about the cancellation charges. We've checked the details of your order, and found that the order was canceled after the restaurant had already accepted the order. Because of this, we are not able to refund your order from LCBO. In the future, please do not cancel orders at the request of a Delivery Person or Restaurant / Store. If you receive such a request, contact support so that we can make sure you don't get charged. Glad that I was given an opportunity to explain this further and clarify your concerns. Thank you for using the Uber Support. I EMAILED THEM AGAIN: YOU'RE AN IDIOT, THAT WASN'T MY QUESTION, I WAS ALREADY REFUNDED YOU MORON THEIR RESPONSE: Thanks for contacting Uber Support. I’m Harshita from the support team. I understand your concern about a recent charge from LCBO (17240 Hwy 27). I've checked your account and it appears that you weren't charged for this order. You can easily verify this by tapping the receipts icon at the bottom of your Uber app. If you have problems with your delivery, feel free to rate and leave feedback for your delivery person or merchant in the app. I THEN CALLED CUSTOMER SERVICE ON MAY 21 TO GET AN ANSWER TO MY QUESTION AS I SHOULD NOT HAVE TO WAIT 45 MINUTES AFTER PLACING AN ORDER, THEN HAVE TO CALL THE STORE TO FIND OUT THEY WON'T HONOR THE ORDER. THEIR REPRESENTATIVES ARE SO RUDE! SHE SAID YOU'RE ABSOLUTELY RIGHT, THE CALL IS BEING RECORDED, AND WE'LL DO SOMETHING ABOUT IT, THEN SHE ENDED THE CALL... SEROUSLY THAT'S YOUR RESOLUTION??? I'M DISGUSTED.