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Anonymous
Sometimes, due to limited mobility, we rely on Uber Eats for meal deliveries, but recent experiences have led us to reconsider. Here's the scoop: tonight, we placed an order only to find that half of it was missing upon delivery. Adding insult to injury, the driver didn't even bother to notify us of their arrival. We have not one, but two doorbells. After contacting the restaurant, we discovered that the driver had neglected to pick up the entire order. Uber promptly refunded the cost of the incomplete order, along with a little extra. Undeterred, we attempted to satisfy our dessert cravings with an order from Sonic using the refund issued to the UBER account, but luck was not on our side. Despite receiving the wrong items, the driver insisted he had delivered the correct order, even after being shown the evidence on the app. We ordered 2 small Sonic Blast and 1 small peanut butter shake, but received 2 XL banana shakes with pineapple. Another call to Uber resulted in a refund, but our next attempt at ordering was met with further frustration. Assigned to a Sonic location over six miles away, the distance proved too much for drivers, who repeatedly accepted and then canceled the delivery. Upon contacting Uber yet again to cancel and request a refund, we were informed of a cancellation fee unless we waited until 9:45 PM for potential pickup. As I debated the issue with a representative, a driver unexpectedly claimed the order. Curious about my Uber ONE membership status, I inquired about its expiration, only to be told my account was under review. I asked why my account was under review. I was told I could be deemed unworthy of their delivery services. Infuriated by this assessment, I promptly terminated my Uber ONE membership. My daughter is with US for the first week of summer vacation and I am trying to do a little extra for her and the incompetency of others only makes it harder.
5 months ago
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