I ordered from my regular Indian restaurant, driver delivered food to me in hand at my front door (smelling of alcohol)!!, order was wrong, I told rider, he blamed restaurant and said would come back with correct order. The rider called me after few minutes (approx 11pm) demanding a tip if I wanted my food!! Found it strange, I called restaurant and they said rider is coming back with correct food and will question rider for why he’s drinking on duty and also wrong demanding a tip! was up waiting till 1.30 am and nothing and no food, I then noticed that on the ap the rider took a pic of the wrong order at my front door and falsely claimed he delivered my order using a wrong account as picture on Ap was a female and rider was a male! Uber customer service is very shockingly poor! I spent nearly £50, and received nothing and not even a refund I have now cancelled my £60 Uber one membership! Feel I’ve been scammed and will Not Trust using UBER EATS again. I wonder what the driver does with the food he doesn’t deliver! Date of experience: 04 May 2024