Missing Item in Order and Unacceptable Customer Service My extreme dissatisfaction with a recent order I placed through Uber Eats, I ordered a meal which included a milkshake that was not delivered. Upon calling the restaurant, they confirmed that the milkshake had been forgotten and was still at the restaurant. Given the significant wait time for my burger, I was unwilling to wait another 40 minutes for a new driver to deliver the milkshake. The purpose of my order was to enjoy the meal and drink together, not 40 minutes apart. When I contacted Uber Eats through the app to report the missing item, I was met with accusations of dishonesty and was denied a refund for the milkshake. This response is both unacceptable and unjustified, especially considering that the restaurant admitted their mistake. It is unreasonable to expect a customer to pay for items that were not delivered. If this were a physical store, I would not be expected to pay for items that were left behind. I expect a prompt resolution to this issue, including a refund for the missing milkshake.