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Anonymous
I called UberEats to dispute charges that they claimed were for cancellation. I spoke with (3) different Reps 2 of them hung up when they pulled up my account. My issue was they charged me for cancellation on an attempted that did not process because they did not deliver at the address I entered. So I backed out. I asked all 3 Reps that I spoke with the same questions. (1st question): does uber eats apps acknowledge your order with a "thank you for your order" when it's completed. All 3 Reps responded yes. (2nd question) I asked if you don't deliver at an address am I able to complete the order, all 3 responded no. (3rd question) I asked would agree that if there is no order then there is nothing to cancel. All 3 Reps responded, yes. Then I asked why am I being charged a cancellation fee? 2 reps hung up on me (Ken and Yen) 3rd Rep Jenny tried to convince me that I cancelled the order. She said the system says you cancelled, I told her that there was no order to cancel because they didn't deliver at my address so I couldn't complete the order. She said you won't let me explain, I responded why should I let you explain...do you think I'm stupid you are trying to get me to believe that you yourself don't believe. Thieves, pathetic. I deleted my account and cancelled the debit card and changed my email password. They are not to be trusted w/your personal. Protect yourself. No lie they are stealing, there is no other way to put. After reading all the negative reviews I'm convinced. It only takes one time for me. I am DONE with UberEats!
5 months ago
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UberEATS has a 1.1 average rating from 7,847 reviews

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