Connected to agent! Thu, Jun 20, 12:51 AM UBER EATS Thanks for contacting our support chat. To help us get started, please summarize your issue below. ME- CUSTOMER I paid for PRIORTY and did not receive priority service - please remove charge for priority service. UBER EATS Thanks for providing this information. We’ll connect you to the next available customer support representative. Thu, Jun 20, 12:51 AM Connected to YOGESH.. Hi, XXXX Thanks for being a member. My name is Yogesh. I am so glad you reached out to chat support, let me help you! UBER EATS I understand you paid for priority delivery but you didn't receive your order as priority. ME - CUSTOMER Correct. UBER EATS I have checked here and can see that your order was delivered to you within the priority, I am sorry but we cannot offer a price adjustment for this priority delivery fee. ME - CUSTOMER Thu, Jun 20, 12:55 AM It was not delivered in the time frame originally projected and I am an excellent long standing customer! UBER EATS Just wanted to give you a heads-up, the priority fee doesn't necessarily speed up the delivery time, but it makes sure that your order gets delivered before others. As I have informed you above it was delivered before others. I'm sorry to hear that your order was late. This is far from the kind of experience we want you to have when ordering with us. I will do my best to assist you. Thanks for bringing this to our attention, your feedback is important to us Let me check the resources and find out the best possible solution for you. ME- CUSTOMER It was not delivered in the time frame originally projected and I am an excellent long standing customer! Why does Uber Eats always "fight" with customers for refunds that are legitimate that would be my feedback. I don't' ask if it's not legitimate. They are already the most expensive service anyone can use - I use them because I expect them to be excellent for the price. UBER EATS I’m sorry to hear your order was late. UBER EATS For the inconvenience, I've added $1.37 in Uber Cash to your account. ME -CUSTOMER How much was the priority fee? UBER EATS XXXX, the priority delivery was $1.49. ME- CUSTOMER So your company is not willing to refund me an additional .12 cents - are you kidding me with this? I literally spent THOUSANDS at your company - look at my account. UBER EATS Since I have already informed you that your order was delivered within the priority, so this order is not eligible for priority fee refund. And since your order was late, so I have added $1.37 to your Uber cash. XXXX, Is there anything else I may help you with? ME- CUSTOMER Yes, you can tell your feedback team that I will be posting this on Review Sites as my "experience" with Uber Eats - a loyal long standing customer - unbelievable to me how you have handled this issue. POOR CUSTOMER SERVICE.