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Anonymous
I ordered food and then cancelled 2 minutes later. Uber eats charged cancellation fee for 69 dollars which was the total amount of my order. I contacted Uber eats and they were unprofessional and unresponsive on the issue Uber representative argued that the merchant keeps the money which is false. We contacted the restaurant and the manager confirmed that the restaurant do not get any of this cancellation fee, Uber keeps that money It is unfair and a rip off I understand every case is different but in this case the food wasn’t even prepare I would get if the cancellation fee is a decent percentage but not the full amount that is not even towards the restaurant
4 months ago
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