Not well connected to the merchants, not secure(unknown charge from Netherlands while I was in the US, luckily my bank stopped it) nor supportive. I made an order and forgot to request a cutlery. I contacted the agent for assistance, then I was asked to call the restaurant myself. The app is not connecting us with the merchants and leaves us abandoned once we complete paying the order and membership. I explained I was not a local and was unable to call. That's why I purchased online. My conversation was forcibly ended while I was asking if it's possible to set having cutlery a default on the app. Agents kept closing my conversations so I couldn't help but have to tell my whole experience again and again. And, I received robotic non sense replies again and again until I got a normal one to refund my membership fee. One agent said my order was canceled by the restaurant whilst another said I canceled the order myself. I will never use UEs again! I have photos of the conversation with the couple of agents. I really wish to make the case seen by everyone here, not only in text.