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RN Lani
I had an undesirable experience with my Uber delivery person Heather DuPont. Not only did she not check to make sure my order was correct, she left a negative review at my business which had nothing to do with the transaction. When you work overnight in an emergency room, you rely on food delivery drivers to deliver the COMPLETE order in a timely manner because you are not able to leave and get it yourself. If that was the case, we’d never use and delivery service as it is very costly. We’d simply pick it up ourselves. Nothing is worse than looking forward to you much anticipated meal and find out you’re missing items….especially the chips for the salsa and queso. What good is chips and salsa and chips and queso without the chips? You could clearly see based on our order that the chips were not included in the bag. We ordered multiple food items and received one tied up plastic grocery bag of food. Any smart person would’ve realized that wasn’t the complete order. Not to mention, if my livelihood depended on delivering correct orders, you better believe I would have them check the order with me at the restaurant! What Ms. DuPont does not realize is that I worked in the food service industry for almost 20 years prior to being a nurse. I relied on gratuities to pay my bills. If I delivered an incorrect meal without correcting the mistake, my gratuity would directly reflect in my poor service. I consider myself to be an over-tipper because of my history and I am always very gracious when my order is correct. I decided to remove the tip from Ms. DuPont in hopes that she would get a clue and maybe deliver the complete order to other customers in the future. If she can not adequately perform the functions of her job, maybe she should get a new career. Also, leaving a very unprofessional review about a business you did not patronize demonstrates how inept and childish you are.
4 months ago
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