I am currently trying to get an agent on the phone my driver cannot cancel my order and wasn't able to pick it up. When I try to cancel they want to charge me more then my order was. They ripped me off last week, the driver delivered food that wasn't mine it was even the wrong name on the ticket and all u er eats does is send me a message saying my order isn't eligible for refund....they are con artists and belong in jail. I am going to see if I can contact an attorney or someone and I'm not letting this go. They have never fixed it or given me any of my money back. What's worse is I have had no other option but to use them.