I had a very disappointing experience with Uber Eats recently. I placed an order, but due to their app's confusing interface, the order got canceled. Despite this being a fault with their app, Uber Eats did not refund my money or even offer store credit. To make matters worse, finding a way to contact their customer support was incredibly difficult. The app does not make it easy to find a phone number or access support. When I finally managed to reach out, the customer service was abysmal. They were unhelpful and did not take responsibility for the issue. Overall, this experience has left a bad taste in my mouth (pun intended). Uber Eats needs to improve both their app usability and their customer service significantly. I will not be using their services again.