I ordered some soup for my mom that's lives out of state at a nursing home. The drive text me 30 mins later advising me that there was no soup ad to cancel the order which I did. I received a message from your company stating since i cancel the order they were charging me $11.88 as a penalty. I contacted them and they stating since I canceled the order I was penalized. I let them know there employee instructed me to cancel but this company wouldn't give me back my money. I ask to speak with a supervisor and that request was refused. This is the worse experience ever and this company is full of crooks