Placed an order for Firehouse Subs a few days ago which is a couple blocks away. They were running a BOGO special (which I ordered), but I only got one sandwich. So I requested a partial refund for the missing sandwich and the said I would receive a credit for half what it should have been. To make things worse they actually only issued me a credit for $1.88! Like an idiot, I placed an identical order yesterday to try again. Once the tracking map appeared, it showed the order was sent to another Firehouse Subs in another city this time!!! So, I immediately cancelled the order (in less than one minute), but they charged me anyway. I call the restaurant immediately (in the other city) and they said they had not started the order as they do not deliver to my city. Manager said this has happened before, but that I would have to call UBER to fix it. So I finally found a Uber Support Phone Number (not shown on the website of course), and they said there was nothing they could do, so I just donated $20 to them. I also went through the steps again without actually placing an order and there was no indication that they would send it to another Firehouse 20 miles away. So I had to actually place an order to see that it was routed to the wrong restaurant.