So firstly I must point out that Uber Eats are thieves. They are happy to break the law without a care in the world. I'll tell you more... So today, I placed a large order for my workplace through the Mcdonalds app (order handled by Uber Eats). When the order arrived there was one item missing. Firstly, they make it very very hard to contact them when you order through a third party app. The only option through the Mcdonalds app is to contact Mcdonalds (but they are unable to help as the order is handled by Uber Eats). I went into the Mcdonalds restaurant and they confirmed it would need to go through Uber Eats. The order also isn't tracked through the Uber Eats website so you can't contact them through the website either. When you call Uber Eats, they recognise the phone number you are calling for and can identify that you haven't ordered through their website so then the phone line cuts you off and tells you to make contact on the website (which isn't possible). Eventually I called a number for Uber which I knew was incorrect but the person I got through to was able to transfer me to someone who I could discuss the order with. When I finally got through, I gave all of my details and told them which item was missing and was told they would not provide me with a refund but would 'make a note of the problem I had'. I also asked to speak to a manager and this person also refused to do anything. They constantly quoted to me that it was their policy to not provide a refund. I asked several times for more information about this policy and they refused and told me they were unable to share this information with customers. I specifically asked if it was their policy to steal from customers as this is what they had done. The 'manager' told me that was my 'opinion'. They refused however to directly answer that question. Luckily my bank are assisting me in getting my money back but it really shouldn't have to go that far for the sake of one missing item. I'm shocked and disgusted in how Uber Eats have treated me today and that they are able to keep on trading whilst stealing money from people. I really hope this review goes part way at least in stopping people using them although poor service through these food delivery providers does seem to be a common occurrence. Please stay far away from these scammers.