JULY 21, 2024: THE NIGHT I ORDERED A CAKE + ENDED UP NOT HAVING ANY UBER ACCESS (and in between I passed out and almost died). 7/21/2024 8:00 PM I was passed out on the floor when the driver was attempting the delivery. Instead of following protocol, he waited for a long time + kept calling. He delivered the cake, and left an angry, demeaning comment on my order. I was found, revived and made it to the couch, I remembered the order, went to the app to see what had happened. I felt horrible that I missed the calls. Instead, I found that comment by the driver. 8:24 PM to 8:49 PM I went to the chat to let them know what happened. They were worse than the driver. So after ignoring me, getting around answering anything, and denying helping me with reporting this after asking 4 times, he ended our chat mid sentence. I don’t like leaving bad reviews, but chat rep pushed me too far. I went to leave review and rate the order. Review that was attempted 5 times to leave: “The store was great! The driver, however, left the most rude comment on my order as I was actually passed out and almost dead on the floor. So, that was cool. And then Marion, the chat customer service agent, whose response to my complaint was “leave something in the review so he can read it and learn!” and then blew me off all four times I asked for help and ended the chat without finishing the conversation. FYI, Marion, according to your company’s policy, the drivers don’t see the rating or comments for my safety (thanks!). Sadly, I don’t get to have my education session with MYASNIK. So, on principle, and because this whole situation is incredibly demeaning, I’m escalating this as high as I can. I’m posting this on every review site it can. And I’m asking my journalist husband how to write an op-Ed to make this public. Once I was I was found and helped up, I checked my phone to make sure my order went okay and say sorry for being absent. It was a lovely thing to read right after almost dying and in searing pain. So thank you, Postmates, for literally not caring about me, your drivers’ behavior, and obfuscating every request for assistance I asked for in the chat. Hat’s off to you! Hats off to misogynist and rude driver, MYASNIK. And mostly, hats off to the pretend cheerful chat agent Marion who literally wouldn’t answer one question and hung the chat up on me mid-conversation. You guys certainly know how to go out in full style. Thanks!” The next page gave me option to change the tip. I tried 4 times to delete the tip but the page wouldn’t let me. When I left his tip alone, I could submit my review. So now I’m laying on the couch, bruised and concussed, and beyond upset. Despite my husband’s suggestion to chill out, I can’t get over how I had been treated by 2 men who were rude, lacking empathy, and clearly were misogynists. I’m saddened by their behavior (and in the chat, disregard for my disability). This is not just an Uber problem, but it was the last straw. I believe in treating people with dignity. I also definitely will escalate the issue when I feel they aren’t. As Bob Belcher likes to say, “It’s the *principle*, Lynn!” (Chef’s kiss to anyone who loves Bob’s Burgers as much as I do!) 9:15 pm Uber removed my review, doubled the driver’s tip without my permission, logged me out! They are now making me update my password to get back in! I am back to the order, trying to review and leave my comment again. It was again deleted. It’s now been deleted four times. Each time it was immediately deleted. I am also unable to change the driver’s (now doubled) tip. Also, is it legal to tip more than I approved? 9:25 PM Now I just can’t log in at all. I was not going to use Postmates again. However, I am disabled, ill and can’t drive. I rely on Uber to get me to my numerous doctor appointments. Despite not agreeing with Uber’s company ethos, I’m on a small amount of disability and they tend to be way cheaper. I used to use Postmates on a daily basis since they were beta testing in Los Angeles around 2012 for getting what keeps me alive and fed. Driver’s kept leaving my orders on the sidewalk outside. Postmates/Uber did nothing about it so I stopped using them. Tonight they were the only app with access to something I needed. They confirmed they don’t care about their employees or their consumers. It’s been a horrible night. Thanks for being a large part of that, Uber. For anyone who is counting: an extremely rude comment, rude customer service, being charged MORE tip money without my consent, deleting my reviews, restricting my access…And finally, denying an extremely sick woman a way they can get medical care they desperately require. Yay! You know how to kick someone who is already - literally - on the ground. I’m off to escalate this with Uber Corporate. Wish me luck!