I was gifted an Uber Eats gift card that seems to have been redeemed to my account, however, for some reason my Uber Cash payment method became unusable to make any purchases on my account despite having plenty available balance. I have been back and forth with customer support on both in chat and over the phone for 6 days now and still with no resolution. Chat support states that my payment method is suspended, pinks the terms and conditions and gives no reasoning for the suspension. When i proceed to ask them why the payment method was suspended I get the following reposted: "I've reviewed your account, and we will not be lifting the suspension on this payment method at this time. Please see our Terms of Use for more information. Please let us know if this doesn't straighten out the issue and we can take a second look." Each time I ask why this is the case they proceed to give me the EXACT SAME RESPONSE. I then called their support number hoping they could shed some light on this issue and not only can they not even see why this issue is occurring, I keep getting the run around with the issue resolution. I person told me they would be contact the gift card company to see if they could refund it, another person said i needed to have 2 payment methods on my account in addition to the uber cash balance to be able to use, another said that wasn't true. Each of them said they'd be escalating the issue, where i then later that day or so get some random chat support message telling me theres nothing they can do or telling me they'll help me find the pin of the gift which isnt even the issue. I called again today asking to speak to a supervisor and was first told they could get a supervisor to reach out and then was told they could because of the issue, then was told the supervisor will call me with 24hrs - all in 1 call with the same person. Absolutely the worst support service. Now ive got a wasted $50 gift card on my account i cant even use.