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Karen Ayala
I placed an order that my driver got wrong with Spec's Liquor store. When he came to the door I told him that was not my order, he acted very confused, and said he would go back and take care of it. This was a $62 order, with a very nice tip attached. I called customer service they were absolutely no help, and at 8:59 p.m. I got notification that my order was canceled by the driver. In Texas our liquor stores close at 9:00 p.m.. now Uber is charging me a $25 restocking fee due to the incompetence of their driver. I spoke with four people to try to get this issue resolved, because it was the driver's fault. I was here to accept the order it was just not the correct order. They do not care, might as well be talking to the wall, because they all say the same thing with their rehearsed replies. I worked for Uber Eats for over 2 years and had no idea that this company was treating its consumers that way. Never again Uber eats! And I will make sure everyone I know within my circle is aware that this happens. I am on social security, and $25 is a very big deal to me. Shame on you Uber Eats for screwing your customers!
3 months ago
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UberEATS has a 1.1 average rating from 7,838 reviews

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