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Lewis O.
I recently ordered a meal for my family using Uber Eats. The delivery driver only delivered part of the order as they left the rest of the order at the restaurant. I called the restaurant to see if the rest of my order was still there and they confirmed it was. I attempted to contact the Uber Eats delivery driver and they didn’t pick up the phone. I then request help for the partial delivery via the get help support option, let them know that part of the meal was missing from the delivery, and they proceeded to give me an automated response telling me the order isn’t eligible for refund. I reach out to them again the same day of the issue and they respond to me the next day saying they can only review the matter further if I attach a receipt and a picture of the order received. Why didn’t they ask me for a picture as soon as I reported the issue?How can I provide a picture of the order the day after the issue took place? I send them a picture of the receipt and they respond saying because the delivery matched the order it isn’t eligible for a refund. The delivery didn’t match the order though, it was incomplete.
3 months ago
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