Customer support is the absolute worst. They copy and paste the same answers and don't address the actual issue and then end the conversation midway when they feel like it. Rude, unprofessional and unhelpful. No, the issue was not resolved and a new rep does not help-it repeats the problem or makes it worse. UberEats estimated delivery times are also way off sometimes. It'll say 30-45 mins and immediately upon placing the order it becomes 45-75 mins. It's automatically late! With almost any issue, consumers can only report the blame on the restaurant or the delivery person when it's actually Uber themselves. Even with the UberOne membership, we're still paying a lot in fees and SO many restaurants/stores are not part of the membership! Everything is a rip off.