I placed an order today through Uber Eats for pickup from a merchant. When I receive the order the order was incorrect. My order was missing items and the merchant refused to provide me with the item that was missing. I was told by the merchant that I would have to reach out to Uber Eats since I paid Uber Eats for the products. I reached out to Uber Eats and was told repeatedly via chat that I should leave a review for the merchant since I did not receive all of my items. I asked the representative in the chat whose name was George if there was any way that they could reach out to the merchant to get the item delivered or picked up. I was told that Uber Eats does not have any way to get in contact with the merchant. George kept telling me that my account was not available to receive an adjustment. I asked George what did that mean and he only stated that some accounts aren't allowed to have adjustments and that is their policy. He could not tell me anything other than that. I informed George that I want the missing item that I paid for and that I did not want a refund. George kept stating to leave a review on the merchant. I informed George that I paid for the items through Uber Eats and if they are unable to resolve the issue then I need to leave a review on Uber Eats not the merchant. George then ended the chat by stating I had already been informed of the reason why the adjustment is not able to be made. When the automatic chat question appeared asking if my problem had been resolved I selected no which put me in another chat with Swati. Swati stated she reviewed my account and would look into resolutions. Swati then put in the chat box the exact same messages that had been placed in the chat box by George. She also ended the chat stating that I had been given all of the available recommendations to resolve the issue. The only recommendation that was made was to leave a review for the merchant. That doesn't get me my item or money back. Other than being told to leave a review I was told that Uber Eats is unable to make an adjustment to the account. I informed each representative that I did not want an adjustment. I let them know that I was wanting the missing item. Uber Eats is good when there are no issues that need to be resolved, however, they are horrible when there is an issue with your order. I only use Uber Eats because it is a perk with my Amex card. Amex automatically deposits money into my Uber account monthly and it can only be used on the Uber app. Uber Eats up charges the products and foods that are listed on their site. They upcharge when you select delivery over pick up by about $10. I recommend using the apps that are provided by the merchant opposed to using Uber Eats.