I placed an order at McDonald's, I used the Uber Eats app, I'm really disappointed, I paid a premium for the service, so far everything was fine, but my food never arrived, they refunded me for this though. The second order I had to make, my food arrived after about 2 and a half hours, it was cold, practically inedible, I asked for a refund as the regulation rightly requires, also because everything is documented by the app. I was refused the refund, to conclude I paid for a service that turned out to be a terrible misadventure. You practically deserve to be taken to court for that food It was for my 3 and 8 year old kids.