In the note section of the restaurant app. I specifically stated No spicy 🌶️. This was disregarded. I ordered a Pho noodle soup from PARIS BANH MI & the meat was tough & fatty so that I couldn’t eat it. I paid $25.00 for a soup I couldn’t enjoy/eat. Uber made apologies and excuses, but was not willing to refund the money. UBER EATS has NO control over the restaurants, therefore for me takeout is a huge disappointment and not worth the money you spend. If Uber Eats has no control or responsibility with the quality of the food, they are delivering, and maybe they should not do business with restaurants that are not willing to cooperate and understand the importance of quality & Satisfaction. Take out food should be as important as when you eat the food in the restaurant. Not to mention when the food arrived, I had to reheat it because it was cold. I imagine the Uber driver had plenty deliveries on the way. Therefore, a total disappointment. I am not willing to take this gamble on future takeout food.
3 months ago
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