I ordered a big order on ubereats and waited for so long for the store to accept my order. Therefore, I tried to cancel the order. Then boom, surprisingly, I got charge for a full bill without any notice that i will be charge for it. IMPORTANT THING should be mentioned three times: I CANCELED THE ORDER BECAUSE THE BUBBLE TEA STORE DOES NOT ACCEPT MY ORDER. I CANCELED THE ORDER BECAUSE THE BUBBLE TEA STORE DOES NOT ACCEPT MY ORDER. I CANCELED THE ORDER BECAUSE THE BUBBLE TEA STORE DOES NOT ACCEPT MY ORDER. Then I called ubereats support line, and they said they cannot do anything because when i cancel, the restaurant accepted the order already. But in my app, it was not accepted and when i try to cancel, the app did not show me any notice that i will be charge for the full bill if i cancel it. I will not cancel it if i know that. When you ride an uber too, when you cancel the ride, they give you a notice that you will be charge for how much if you cancel the ride. IT 'S JUST NOT IT. The first staff asked me to wait for so long then told me the same thing. I ask how I can complain about this, and she said "IF YOU DONT WANT TO GET CHARGED, DON'T CANCEL ANY THING IN THE FUTURE" I was shocked because if you don't want us to cancel, then don't make that cancel button. So, I told her if she dares to say it again because I want to record that to complain to ubereats because that's really rude. Then she said OKAY, go ahead, but when I turn on the record and tell her to say that again, she hang up on me... Second time calling, I got the same answer and keep saying they understand but can't do anything. I told them I only need my money or at lease my order, if not please give me complain link or any email to send my complain. But they ignore it and still can't do anything. Finally, after asking many times, she said she will ask her customer to call me back in 24 hours. I will give you guys updated tomorrow. I know that I can't get my money back but at least I need to get thing clear and to let all people know my horrible experience with Ubereats customer support line.