I would give zero stars if I could. Uber Eats is the most unprofessional company I have ever dealt with. They are absolutely infuriating. Their customer service is horrific and basically useless. Dealing with them can literally drive you to the edge and raise your blood pressure. It’s like a bad movie/ surreal. I recently had a food safety issue. My food was delivered uncovered, and unsealed. Completely exposed. Obviously I didn't feel safe about eating that so I had to throw it out, but first I took some photos to submit. I spoke with literally eight different Uber Eats agents over the phone, …..none of them could help me. They kept telling me that a mysterious “specialized department” would contact me by email. ( I truly do not think that department even exists.) I was not contacted. I called yet again. The phone agents have literally no ability to solve your problem, get you a refund or do anything. They just pass the message along to the mysterious department that you are not allowed to speak with. No case #, no ticket or claim #. You are basically at their mercy so they can blow you off. The next agent told me he would escalate it and guaranteed that the specialized team would email me within two hours. That never happened. So then I called again for what seemed like the 10th time and the next agent told me that the previous agent gave me false information and that they “shouldn’t have said that”. Then I was told I would be contacted within six hours. Never happened. I called again for about the 11th time and finally spoke with an agent who said “actually your issue is “not eligible for a refund.”— WTF? If food safety is not eligible for a refund, then what is? There is literally no one to speak with. The mysterious “specialized department” never contacts you. Uber Eats is a company that wears you down until you give up, so that they can literally steal your money. Which is exactly what they did. I basically threw $45 into the garbage can. I have canceled my account and deleted the app. I will never, ever do business with them again. They should be sued and I hope they go bankrupt. Truly Evil.