Dear Team, I am reaching out to express my frustration regarding the ongoing issues with my orders. Unfortunately, I have consistently received incorrect items, despite providing proof of these mistakes. Recently, I had a situation where the delivery person delivered the wrong item. After contacting him, he returned to exchange the cover but ultimately delivered the wrong items again. When I called him for clarification, he advised me to reach out to Arya Bhavan. I spoke with Miss Geeta at Arya Bhavan, who instructed me to reorder and assured me that I would receive a refund for one of the orders. However, I later received a notification from Uber Eats stating that my order is ineligible for a refund, despite Refka assuring me otherwise during our call. Additionally, I found the response from Yousef, the agent I spoke with, to be quite rude and unhelpful. I have documented call histories with both Uber Eats and Arya Bhavan. It feels as though customers are being treated unfairly with incorrect deliveries and denied refunds, even while using Uber One. I would appreciate your immediate attention to this matter and a resolution to ensure that such issues do not continue in the future. Thank you for your understanding. I have attached the picture of the call history which i spoke to the agent youssef and the restaurant. The below attached are the order I made and the order I received which was not matching but still the Uber eats didn’t even cared about the customer concern. I need a justice for what I am buying why should I suffer every time by receiving wrong order and I am a vegetarian and they delivered me today non veg.