Absolutely awful company! I signed up for Uber One and placed my first order. My food never arrived and the only option I was given on the app was to contact the restaurant. I did, only to find out that the restaurant wasn't even open and hadn't been all day! I then tried to cancel the order on the app but was informed that I would be charged a huge sum for canceling an order that wasn't even being made because NO ONE WAS THERE!!! I had to track down a phone number through Google in order to even contact support at Uber Eats because the app does not contain any contact info.
I waited an hour for food to come from a restaurant that was closed and then had to go search for a contact number to have the order cancelled. I asked to speak to someone to complain about the experience and the disappointment with their app and all the customer service agent did was give me the same phone number I had just called her on!
What an absolute disappointment as a company.
2 months ago
UberEATS has a
1.1
average rating
from
7,830
reviews
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