I SPENT ALMOST $80 worth of bakery foods and was charged from Fay Da Bakery and ordered 18 items and didn't receive 5 items ( $20 dollars worth). Went on the app and submitted a picture of all the items that was received ( 13 items) . After, I called Uber Eats Support and Spoke with an Uber Eats rep on the line for them to tell me their specialty team needs to investigate further and they would be contacting me in 6 hrs. I did NOT get a response till 5am this morning for an online rep named Esther confirming I was not eligible for a refund. I called again and spoke with a Trish and she told me she made a report to the specialist team about the situation again and they responded that I would NOT be receiving a refund. FAY DA BAKERY & UBER EATS JUST LOST 2 CUSTOMERS who have been customers for A VERY Long time. Hope the $20 was worth it.