Today, I ordered food on Uber Eats and paid for the urgent delivery fee. The driver did not follow the designated route. When the driver arrived at my house, I kindly told him that he was late. I initially thought the driver would simply apologize and give some common excuses, like not being familiar with the roads, to end the conversation pleasantly. However, the driver rudely shifted the blame. In the end, I asked the driver to leave my property. Even though half of his car was parked in my front yard and the other half in my driveway, he insisted it wasn't my road and refused to leave. I threw a can of Coke in front of his car before he finally left. Later, I attempted to file a complaint with Uber, only to find that my account had been locked for several hours because the driver had reported me first. A few hours later, I received an email from Uber stating that my account had been unlocked. The email also mentioned that my yelling at the driver violated Uber's community guidelines. They informed me that after reviewing the driver's route, they confirmed he hadn’t followed the proper path and refunded me three dollars for the priority delivery fee. I responded to the email, explaining how the driver refused to leave my property, which constitutes trespassing in New Zealand and is a criminal offence. Uber replied, stating they would send a separate email addressing my concern regarding the driver's refusal to leave. A few hours later, I received another email saying that they had already handled my concern in the previous support ticket and to refer to the original message. They also confirmed that Uber would fully refund my order. I have placed many orders on Uber Eats. In the past, there were instances where drivers took over an hour to deliver an order that was only a ten-minute drive from my house, but I understand that sometimes delays happen due to traffic congestion. This time, however, was my first complaint in nearly two years. Ideally, I hope Uber would provide the driver’s information to the police so they can issue a trespassing notice. I am very disappointed with how Uber handled the situation. In the end, I canceled my Uber One subscription and deleted the app.