We got scam by Uber eats. I would rate a 0 if I can. If you are an Uber eats customer, please be aware if u cancelled your order which they only have 5 seconds for you to click go back but right after your order is no longer refundable even you cancelled it and the food has not prepared. I realized I placed my order at the wrong location. So I was able to successfully cancelled however you are not being warned if you cancel, you will not get your money back. I even called the restaurant that I cancelled my order and do not prepared the food. Which the restaurant confirmed that they have not start to prepare my order yet because the order just came in for less than 1 minute. the restaurant confirmed that it was on time to stop the order. Then, I contact Uber eats customer support talked to 5 different people and they all said the same thing that “we can’t refund you because our system won’t allow it”. I don’t even know how that can be legal in the US and I m surprise that they don’t get in trouble for treating customers like that. It is unheard of that you need to pay for your food that the customer never got their items but still get charged for the entire order that you were successfully cancelled. The Ubereats app didn’t warned or prompted you with a message saying like if you cancel you still be charged for the full order. In my case, if I m aware of that, I will not cancel my order but rather drive to that location to pick it up since they are about a few miles apart. I Just want to give a warning to those who are currently using Uber eats apps to watch out for the cancellations issue with them which is don’t expect a refund from Uber eats if you cancel your order for any reason. They will not refund you. I will just continue to use other food delivery or pick up app which they are so much more reasonable than Uber eats