More times than not I order food thru uber eats, I select the restaurants that are CLOSEST to our home and pay the extra $3-4 to have direct delivery to my home and my food will STILL show up here cold cold cold!!!!! I never get straws for any of my drinks or napkins! I have kids....need napkins! So I complain through the app and they tell me my order is ineligible for a refund! What? I PAID for something I didn't get....how is the ineligible for a refund? Then when I try to talk to someone at uber eats it's impossible to do so. Y'all need to do better! I will NO longer be using uber eats.....ever!