Uber Eats gives you the option to cancel an order while it is still being prepared, but doesn't give you the option to get a refund for the cancelled order, or to reinstate the order if you're unable to get a refund. It boggles my mind that this isn't illegal. So to recap: for cancelled orders, you neither get the food, nor a refund. Called the restaurant and they confirmed they had not started making the meal yet (the order was cancelled within minutes). Drove down to the restaurant and THEY called UberEats on my behalf to argue for the refund. Was supposed to receive a call from a Supervisor to sort it out and never did. Their customer service is abysmal, it takes FOREVER for the food to arrive, and I had a really scary experience with one of their delivery drivers as well. I've deleted the app and will never use their services again. Truly awful company.