I am extremely upset and frustrated with the service I received from Uber Eats. I was charged $100 for an order that was never delivered to the correct location, and it seems as though Uber Eats has effectively stolen my money. The driver claimed to have left my order outside on the sidewalk, at a completely different pin location than the one I provided in the delivery instructions. No photo was provided to confirm the delivery, which is standard practice. When I contacted customer support, I was met with blatant disregard. The agent, "Bon," not only refused to help resolve the situation but also refused to escalate my issue to a manager. I was told that someone would call me back "later," but when I asked for details—like who would be calling and when—the agent hung up on me. To make matters worse, no refund has been issued, and the $100 I spent on this order remains unaccounted for. This is unacceptable. I trusted Uber Eats to provide reliable service, and instead, I've encountered unprofessionalism and a complete lack of accountability. I expect immediate action on this matter, including a full refund and a proper investigation into the behavior of both the driver and the support agent.