I absolutely loathe Uber Eats UK! If there is a problem, firstly they are so difficult to get hold of, and then they just "resolve" your case by lieing to you, keeping your money and closing your case. Proper thieves and liars. I've had so many issues with them. I use Deliveroo. They are much nicer, helpful and available. The only reason I used Uber Eats again was because they had a discount code. But hey, they have no taken my money, won't refund it, lied they taking it seriously and that they spoke to the restaurant. I spoke to the restaurant and Uber didn't contact them or give them my money either. Absolute hog wash company!