I have had a heart procedure and we had been out of power because of the hurricane. We couldn’t make food and and a couple friends thought got us some gift cards to help us through. Let me preface that I use Uber eats a lot for my businesses and for when we have parties. We use Uber a lot to because we don’t drink and drive. We are fortunate enough to be able to treat ourselves. We placed an order and it was taking a long time. I tried texting the driver who was just sitting there. Carlos, was unresponsive. I went down the rabbit hole of Uber eats auto response help center. I was told that the restaurant hadn’t started preparing food. At this point we were really hungry and decided to cancel because we couldn’t get anyone to help. We tried calling the driver again and nada. So we cancelled. Uber charged us for everything. There was no warning or even mention that this would be a possibility. So I go over to the help center - they were copying and pasting responses. They couldn’t understand the issue of me unable to do anything. I was making arrangements for something else but we couldn’t do it because they stole our money. All I received is so sorry and we will use this as a training experience. I asked for a supervisor, a number to call and they were unable to provide. If only the driver would have responded…. So, no more Uber products for me. 1 personal and 2 businesses are walking away. I’m disgusted